FAQs

How long does it take for the product to be dispatched?

It usually takes upto 7-10 days for the product to be dispatched. The customization takes 3-4 days at least, then the product goes under Quality Check.

What is the cost of personalization?

The personalization is free of cost.

What all can be personalized on the grill?

Any desired text upto 24 characters / logo (if provided with 1000px X 1000px png format) can be customised on the grill.

How can I track my order?

You can track your order on our website with your order id.

What if my product stops working?

You can always reach out to us on our mail info@deciwood.com or call/text at our customer service number- 8766315054 regarding any issue you are facing with the product.

How do I report a problem with a product?

You can always reach out to us on our mail info@deciwood.com or call/whatsapp at our customer support number- 8766315054 (between 10am to 6pm monday to saturday) regarding any issue you are facing with the product.

Is there any replacement or refund policy?

Yes, we do provide a replacement policy against any issue/complaint requested within 24 hours of receiving the product. As of now we do not have any refund policy but customers always have the option to get a replacement in certain cases.