Return & Replacement Policy

Refund Policy

Refund of a product is allowed only under the following circumstances:
We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website or if the product replacement takes more than 14 working days.
A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.
Please note that depending on the situation, the amount may be refunded after deducting the bank charges.

We don’t accept returns of personalised speakers. only replacements and reparing are done.

Replacement Policy

Replacement of a product is allowed only under the following circumstances:

Replacement can be made if the customer establishes that the product delivered in defective or has a physical damage.
In case of damaged or defective items and non durable items please report the same to our Customer Service team. This should be reported within 24 hours of receipt of the products.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of any product defect coming up within the 1year of invoice date then the product may be replaced basis the nature of the problem, however if the defect is minor then the product will be sent for repair.
A product will not be replaced if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.
The whole packet with the product and its accessories intact will be picked up by the courier boy arranged by us.